Policy

Returns & Exchanges

Your satisfaction is our priority. Here's how we make it right.

✅ Our Promise

Because every item is printed on demand just for you, we don't accept returns for buyer's remorse or sizing issues (please use our Size Guide before ordering). However, if your item arrives damaged, defective, or with a printing error, we will replace it or refund you — no questions asked.

What We Cover

✓Item arrived damaged or defective
✓Wrong item or design was sent
✓Significant printing error (color, placement)
✗Ordered the wrong size
✗Changed your mind after ordering
✗Item was a gift and not wanted

How to Request a Replacement

1Email us at shopawandsoul@gmail.com within 30 days of receiving your order
2Include your order number and a photo of the issue
3We'll review and get back to you within 1–2 business days
4If approved, we'll send a replacement at no charge or issue a full refund

Have a question about your order?